1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through quicklineroadserviceandtire.com and communications initiated through this website, including telephone buttons, website forms, advertising landing pages, and roadside assistance requests.

Quick Line Road Service & Tire may be referred to in this policy as “Quick Line,” “we,” “our,” or “us.”

This policy does not automatically apply to independent websites, applications, payment providers, social media platforms, map services, or other third parties linked from our website.

2. Information We May Collect

Information You Provide Directly

When you call, send a message, submit a form, or request roadside assistance, we may collect:

• Your name.
• Your telephone number.
• Your email address when voluntarily provided.
• Your current location or requested service location.
• Your city, street, intersection, landmark, or parking location.
• Your vehicle make, model, year, and type.
• The roadside service you need.
• Details about your battery, tire, lockout, or fuel problem.
• Messages, questions, feedback, and customer service communications.
• Payment-related information provided during or after service.

Information Collected Automatically

When you use this website, our systems and service providers may automatically collect:

• Internet Protocol address.
• Browser type and browser settings.
• Device type and operating system.
• Approximate location based on network information.
• Pages viewed and time spent on the website.
• Links, buttons, and telephone links clicked.
• The website or advertisement that referred you to this website.
• Date, time, and general website activity.
• Cookie identifiers and similar online identifiers.

3. How We Collect Information

Information may be collected through:

• Telephone calls to Quick Line.
• Click-to-call buttons on this website.
• Contact forms or service request forms.
• Text messages or email communications.
• Google Ads and other advertising campaigns.
• Google Analytics and similar analytics services.
• Cookies, tags, pixels, scripts, and local storage.
• Website hosting, security, anti-spam, and performance tools.
• Information provided while completing a roadside service request.

4. How We May Use Information

We may use collected information to:

• Respond to your roadside assistance request.
• Confirm your location and vehicle information.
• Dispatch or coordinate a roadside technician.
• Provide jump start, tire change, lockout, or fuel delivery service.
• Contact you about arrival times, service questions, or payment.
• Provide customer support and respond to complaints.
• Measure website performance and visitor activity.
• Measure telephone calls and advertising conversions.
• Understand which advertisements or pages generate service requests.
• Improve the website, advertising campaigns, and customer experience.
• Detect fraud, spam, security threats, or website misuse.
• Maintain business, tax, accounting, insurance, and service records.
• Comply with applicable legal obligations.
• Protect customers, technicians, our business, and legal rights.

5. Cookies and Similar Technologies

Cookies are small files or identifiers that may be stored on your browser or device. Our website and service providers may use cookies, tags, pixels, scripts, and similar technologies.

You may block or delete cookies through your browser settings. Blocking certain cookies may affect website functionality, analytics, advertising measurement, or saved preferences.

6. Google Analytics and Google Ads

Depending on the features currently enabled, this website may use Google Analytics, Google Ads conversion measurement, Google Tag Manager, advertising cookies, enhanced measurement, and related Google technologies.

These tools may process information such as device information, browser information, IP address, approximate location, referring pages, website activity, advertising interactions, telephone-link clicks, and conversion events.

We use this information to understand website performance, measure advertising results, identify which advertisements generate calls or service requests, and improve marketing effectiveness.

• Google Privacy Policy
• How Google uses information from partner websites
• Google advertising settings
• Google Analytics opt-out browser add-on

7. Telephone Calls and Call Tracking

When you click a telephone link or call a number displayed on this website, we may receive information such as:

• The telephone number used to contact us.
• The date and time of the call.
• The duration of the call.
• Whether the call was answered.
• The webpage or advertisement connected to the call.
• General call-routing or conversion information.

When Google call reporting or another call-measurement service is enabled, a temporary forwarding or tracking number may be displayed. That number may forward the call to Quick Line while measuring the source of the call.

Calls may be monitored or recorded only when appropriate notice is provided and where permitted by applicable law. Not every call is recorded.

8. How Information May Be Shared

We may share limited information with third parties when reasonably necessary to operate this website or provide roadside assistance. These parties may include:

• Roadside technicians or service providers assigned to your request.
• Website hosting and maintenance providers.
• Analytics and advertising providers.
• Telephone and call-tracking providers.
• Payment processors when payment processing is used.
• Customer communication and messaging providers.
• Security, spam prevention, and fraud detection providers.
• Accountants, insurers, attorneys, and professional advisers.
• Government authorities when legally required.

We may also disclose information when reasonably necessary to investigate fraud, respond to legal process, enforce our rights, protect safety, or comply with applicable law.

9. Sale, Sharing, and Targeted Advertising

Quick Line does not sell personal information for money as part of its normal business operations.

Depending on applicable privacy laws, the use of certain analytics, advertising, cookies, pixels, or cross-context advertising technologies may be considered “selling,” “sharing,” or “targeted advertising,” even when money is not exchanged.

Where applicable law provides such rights, you may request to opt out of qualifying sale, sharing, or targeted advertising activities by contacting us.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and documenting roadside service requests.
• Responding to customer questions or disputes.
• Maintaining accounting, insurance, and tax records.
• Measuring advertising and website performance.
• Preventing fraud and protecting website security.
• Complying with legal or regulatory requirements.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

11. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure website connections, account access controls, software updates, hosting security, anti-spam systems, backups, and limiting access to information.

No website, database, telephone system, or internet transmission can be guaranteed to be completely secure. Avoid sending highly sensitive information through unsecured communications.

12. Your Privacy Choices

You may have several ways to manage how information is collected:

• Adjust cookie settings through your browser.
• Delete existing browser cookies.
• Use private or incognito browsing.
• Use the Google Analytics opt-out browser add-on.
• Adjust Google advertising personalization settings.
• Decline to provide optional information.
• Contact us to request correction or deletion where applicable.

Some browsers provide “Do Not Track” signals. Because there is no universally accepted standard for these signals, this website may not respond to every Do Not Track request.

13. Privacy Rights

Depending on where you live, whether an applicable privacy law applies to our business, and subject to legal exceptions, you may have the right to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request a copy of certain information.
• Opt out of certain targeted advertising activities.
• Opt out of certain qualifying sale or sharing activities.
• Appeal a decision regarding a privacy request where applicable.
• Receive equal service without unlawful discrimination.

We may need to verify your identity before completing a privacy request. We may retain information when required for legal, accounting, security, fraud prevention, service documentation, or other lawful purposes.

14. Children’s Privacy

This website and our roadside assistance services are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 through this website. A parent or legal guardian who believes a child submitted personal information may contact us.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including Google Maps, Google, social media platforms, payment services, hosting providers, and external resources.

We do not control the privacy, security, content, or practices of independent third parties. Their own privacy policies apply when you visit or use their services.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, advertising tools, business practices, or legal obligations change.

The “Last Updated” date near the top of this page shows when this policy was most recently revised. Changes become effective when the updated policy is posted unless a different date is stated.

17. Contact Quick Line

To ask a privacy question, report a concern, or submit an applicable privacy request, contact:

Quick Line Road Service & Tire
Website: quicklineroadserviceandtire.com
Telephone: +1 (708) 737-3745

Please describe your request clearly and include enough information for us to identify the relevant communication or service request. Do not include highly sensitive information in your initial message.